Shipping policy

we strive to ensure your order is delivered to you as quickly and efficiently as possible. Below is an outline of our shipping policy to help you understand how we handle and ship your items.

1. Processing Time

Once your order is placed, our team will process it within 1-3 business days. Orders are not processed on weekends or holidays. You will receive a confirmation email once your order is processed and ready to be shipped.

2. Shipping Time & Methods

Shipping times depend on your location and the shipping method selected at checkout. Here is an estimate of our delivery times:

• Domestic Shipping (if applicable): 3-7 business days
• International Shipping: 7-14 business days, depending on your location

We offer several shipping methods at checkout, ranging from standard to express. Shipping costs and options will be calculated based on your location and the weight of the package.

Note: Delivery times are estimates and may be affected by factors outside our control, such as customs delays, holidays, or extreme weather conditions.

3. International Shipping

We are proud to offer worldwide shipping. Please note that international orders may be subject to additional customs duties, taxes, or import fees depending on your country’s regulations. These fees are not included in the shipping costs and are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier’s website. Please allow up to 48 hours for the tracking information to update.

5. Shipping Costs

Shipping costs are calculated at checkout based on the destination and weight of your order. We offer free shipping on orders over a certain amount, which will be indicated during your checkout process.

6. Missed or Delayed Deliveries

While we aim for timely delivery, unforeseen circumstances can occasionally cause delays. If your order is delayed beyond the estimated delivery time, please contact our customer service team, and we will do our best to assist you.

7. Incorrect Shipping Information

Please ensure that all shipping details are accurate when placing your order. Paulonagrada is not responsible for packages that are lost or delayed due to incorrect or incomplete shipping addresses. If you realize that you have entered incorrect information, please contact us as soon as possible.

8. Lost or Stolen Packages

Once the package has been marked as delivered by the carrier, Paulonagrada is not responsible for any lost or stolen items. We recommend checking with neighbors or your local post office if your package has been marked as delivered but you haven’t received it.

9. Contact Information

If you have any questions regarding your shipment or need assistance with your order, please reach out to us through our contact us page. Our customer service team will respond within 24-48 hours.