FAQs

1. What kind of products does Paulo Nagrada offer?
At Paulo Nagrada, we offer a wide range of products across several categories including Holiday Decorations, Hand Tools, Planters & Pots, Shelving Units & Organizers, Fitness Gear, Kitchen Tools, Beauty Products, and Pet Care. Our goal is to provide functional, stylish, and high-quality items to suit your lifestyle.

2. Do you offer international shipping?
Yes, we ship internationally! During checkout, you will be able to select your shipping destination and view the available options. Please note that shipping times and costs may vary depending on your location.

3. How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. Typically, it takes between 7-14 business days for most international orders. Once your order has shipped, you will receive a tracking number so you can follow its progress.

4. How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with your tracking number. Simply use this number on our website’s tracking page or the shipping carrier’s website to track your order.

5. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order for a refund or exchange. Items must be unused, in their original packaging, and in resalable condition. Please contact our customer service team for further instructions on how to process your return.

6. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are protected and encrypted for your safety.

7. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so once an order has been dispatched, we may not be able to make changes. However, we’ll do our best to assist you.

8. Do you offer discounts or promotions?
Yes! We regularly run promotions and special offers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and discounts.

9. Is my personal information secure?
Absolutely. We take your privacy and security seriously. Our website uses advanced encryption technologies to ensure your personal and payment information is protected. For more details, please review our Privacy Policy.

10. How do I contact customer support?
If you have any questions or need assistance, you can reach out to our customer support team through our contact form on the website. We aim to respond within 24-48 hours.